Terms and Conditions of Use
CAREFULLY READ AND UNDERSTAND THESE TERMS BEFORE ORDERING ANY PRODUCT THROUGH THIS WEBSITE
ATTENTION: This is a binding Agreement (the “Agreement”) between You, the individual or entity accessing, using or purchasing Product from this Website (“you,” “your” or “Customer”) and Cognifocus (“we,” “our” or “Company”) the owner and administrator of this Website and all content contained herein (collectively, “Website”).
IT IS STRONGLY RECOMMENDED THAT YOU REVIEW THIS DOCUMENT IN ITS ENTIRETY BEFORE ACCESSING, USING OR BUYING ANY PRODUCT THROUGH THE WEBSITE
By placing an order with us, you will be deemed to have read, understood, and agreed to these Terms and Conditions of Use (collectively, “Terms”). If you do not agree to be bound by these Terms, you may not access or use the Website, or purchase any Product(s) through the Website. By accessing, using or ordering Product(s) through the Website, you affirm that you have read this Agreement and understand, agree and consent to all Terms contained herein.
International customs, duties and taxes:
When placing an order for delivery outside of the United States, the recipient of the order is responsible to pay all charges associated with import taxes, customs duty or other fees levied upon the shipment by the destination country. Please note that Cognifocus is required by international law to declare the full value of all products shipped and to provide a detailed description of the contents of the shipment for customs clearance. This information will be evaluated by the destination country’s custom agency. It is your responsibility before you place your order to ensure that the items purchased from Cognifocus can be lawfully imported to the destination country or if any licenses or permits are needed.
International order disclaimer:
Cognifocus shall not be held responsible or become liable to you for orders placed for delivery outside of the United States that violate the destination country’s import laws or that become sized or halted for any other reason. If any product is returned to Cognifocus due to an address error or any other error made by the customer or if the customer refuses to accept delivery, Cognifocus will issue the customer a refund less a 25% restocking fee and less any return shipping costs or fees. If the return shipping cost is greater than the cost of good ordered, Cognifocus will instruct the shipping carrier to abandon the package. If this occurs, the customer will not receive any refund. Cognifocus will not issue any customer refunds for shipments that have been destroyed by customs or that was not returned to Cognifocus for any other reason.
All additional charges for duties or taxes that may apply are the responsibility of the customer.
To obtain an RMA number you must contact customer service at 888-470-0665 or firstname.lastname@example.org. Your RMA number will be generated and emailed to you immediately (Please be sure to check your Spam folder.) You must return all products within 15 calendar days of receipt of your RMA number. We will not process any product returns not received within 15 calendar days from the issuance of your RMA number. We recommend that you return your product using a shipping service that provides a tracking number to ensure it is received by us on time. Please allow 10 business days to process your return. We will send you a confirmation email that we received your product and we will send you an email when your replacement product has been shipped to you.
NOTE: We reserve the right to fully inspect returned product for damage and it is in our sole discretion to determine if the product is in fact damaged. Damaged product is only eligible for exchanges.
Product Returns: To return products for a refund (less S&H) you must first request an RMA number. Refunds are only allowed on returned product that is unused and unopened. No exceptions. You must request your RMA number within 30 calendar days of ordering your product. We will not authorize RMA numbers or accept returns for refund if you do not request an RMA number within 30 calendar days of ordering your product.
To obtain an RMA number you must contact customer service at 888-470-0665 or email@example.com. Your RMA number will be generated and emailed to you immediately (Please be sure to check your Spam folder.) You must return all products within 15 calendar days of receipt of your RMA number. We will not process any product returns not received within 15 calendar days from the issuance of your RMA number. We recommend that you return your product using a shipping service that provides a tracking number to ensure it is received by us on time. Please allow 10 business days to process your return. We will send you a confirmation email that we received your product and we will send you an email when your refund has been issued.
We will not process, accept, or exchange product marked “Return to Sender” or product that does not include your RMA number. Without an RMA number on your package, we will be unable to associate the returned product with your account.
To ensure that your account is correctly noted, you must send back product returns to the address provided below along with your RMA number written clearly above the address as exemplified below. Please be sure to write your RMA number legibly in order for us to properly apply it to your account. Returned Products must be sent to the following address:
225 Thomas Ave N
Minneapolis, MN 55405
No Waiver. No waiver of or by Company shall be deemed a waiver of any subsequent default of the same provision of this Agreement.
Headings. All headings are solely for the convenience of reference and shall not affect the meaning, construction or effect of this Agreement.
Modifications. Company reserves the right to change any of the provisions posted herein and you agree to review these terms and conditions each time you visit the Website. Your continued use of the Website following the posting of any changes to these terms and conditions constitutes your acceptance of such changes. Company does not and will not assume any obligation to provide you with notice of any change to this document and you acknowledge and agree to same. Unless accepted by Company in writing, you may not amend these terms and conditions in any way.
Entire Agreement. This Agreement constitutes the entire agreement between the parties with respect to your access and use of the Website and your ordering and use of the product, and supersedes and replaces all prior understandings or agreements, written or oral, regarding such subject matters. If you have any questions about this Agreement, please call our Customer Service Department.
Thank you! We hope you enjoy your shopping experience!
What type information is collected?
We only collect personal information from visitors to our Web site when they voluntarily provide it to us by completing our registration form or electing to use one of our services. We may require visitors to provide us with information including, but not limited to, their name, physical address, email address, birth date, username, password, and on occasion a unique identifier.
In what way do we use your personal and non-personal information?
Our goal in collecting personal information is to provide visitors with the most personalized Web experience possible and our advertisers with an efficient means to reach the right audience. By knowing a little about our visitors, we are able to deliver more relevant content and advertisements, and provide better services. We may use information collected from visitors to our Web site for any of the following purposes: (1) to send visitors information and promotional materials about our company, (2) to send visitors information and promotional materials from our marketing partners and third parties (such as advertisers on our Web site), (3) to deliver targeted display advertisements and offers by email (by matching criteria provided by our advertisers with information collected from our visitors), (4) to contact visitors to our Web site when necessary, (5) to allow one-click purchases or access to proprietary content by pre-populating fields, within registration or other transaction screens, with a visitor’s name, billing address, and email (among other things), as provided by that visitor, (6) to help diagnose problems with our server, (7) to administer our Web site, (8) to conduct internal reviews of our site (e.g., to determine the number of visitors to the site), (9) to help us better understand visitors’ use of our site, and (10) to protect the security or integrity of our site. Non-personal information will be used for purposes of conducting internal reviews of the site, monitoring the site, and providing a greater online experience for our visitors.
What security measures do we take to protect your data?
In the event of a merger, acquisition, asset or stock sale, bankruptcy, or other asset transfer (regardless of legal formality), any of our assets may be transferred to a third party, including personal information collected from visitors to our Web site.
Acceptance of privacy terms & conditions
How can you access the information we have collected from you?
Visitors who wish to access or change the information they provided to our Web site, should visit the Customer Service section of this site and contact us via Email.